Lallunghnema
Charity Lodge
Cont: 9862288182
Chhiartute chibai vek ule.
Tun tum chu 1/7/2026 a, Administrative Training Institute-a ka thusawi ka rawn khar chhâwng a. Consumer tam zawkin an lo chhiar leh hriat atan ka awt êm a. ATI hotute thahnemngaihna zarah ka han pho chhuak a ni. ATI hian Consumer Right hi an vei em em a.Consumer Awareness Program pawh hi Mizoram hmun hrang hrangah an buatsaih tawh thin a. He thu ziaktu pawh hi Resource Person-a tangin Mizoram hmun hrang hrangah a lo feh chhuak tawh a. An Hmunah hian Consumer Awarenes Training Program an buatsaih thin a. Kei pawhin hun ka hmang ve thin a ni. Chhiar tan rawh le.
1. Thuhmahruai:
Consumer- te dikna leh chanvo humhalh a nih theih nan India ram (-J&K) puma hman turin Consumer Protection Act 2019 chu siam a ni a. He Act tih hlawhtlinna atana thil tul leh pawimawhte (provision) hi an peih fel a nih hnuah hman tur a ni. Kum 2020 July thla atangin hman tan a ni.
2. Tute nge Consumer chu?
(CPA, 2019 Sec..7(i&ii): Bungrua leh thil dang (goods) leitu apiang Consumer an ni. Service (tha leh zung) hmangtu leitute chu Consumer an ni. Hralh chhawn leh sumdawnna atan thil leitute erawh a huam lo. Self- employment atana thil leitute erawh chu Consumer an ni.
3. Consumer Right 6 a awm a,chungte chu (CPA Sec.2.9):
(1) Right to Safety.
(2) Right to be informed.
(3) Right to choose.
(4) Right to seek redressal.
(5) Right to be heard.
(6) Right to Consumer Awarness.
4. Consumer-ten engah nge (issue) complaint an neih theih?
(1)Defective Goods(CPA,2019 Sec. 2.10)
(2)Deficient Service(CPA,2019Sec. 2.11)
(3) Violation of Express Warranty
(CPA, 209 Sec. 2.20)
(4)Product Liability(CPA,2019Sec. 2.34)
(5) Service of any description.
(CPA, 2019 Sec. 2.42)
(6) Restrictive Trade Practice
(CPA,2019 Sec. 2.41)
(7) Unfair Trader Practice
(CPA,2019 Sec. 2.42)
(8) Expiry date, MRP, underweight goods. (The Legal Metrology Act, 2009&The Packaged Commodity Rules, 2011)
5. Consumer Complaint theh luh dan. (Filling of Consumer Complaint) CPA Sec.35)
(1) Proved document.
(2) Ziakin (kut ziak pawhin) Copy 4 siam tur. CDRC President address tur. Thil thlen dan leh phut zat(demand) tarlan tur.
(3) Opposite Party hriattir lawk ( intimation ) tur a ni.
6. Tuten nge complaint theh lut thei.(who can file complaint) CPA Sec.35
(1)Consumer tupawh.
(2) Tum leh duh thuhmun
Consumer eng emaw zat aiawhin.
(3) Recognized Consumer Association.
7. Ni 21 ral hmain Complaint chu pawm a nih leh nih loh Consumer Commission chuan a ti chiang tur a ni.
8. Ni 90(3 months) ral hmain Complaint chu Consumer Commission chuan a tifel (disposed off) tur a ni. CPA,2019 Sec. 38:7). Text/Analysis a tul chuan ni 150 (5 months) chhungin a ti fel tur a ni.
9. Expar-te leh interim order(CPA 2019, Sec.38,3 (11)&8):
Complaint ngaihtuahnaah opposite party-te an lo kal loh chuan expar-te order a siam theih.Complaint ngaihtuah azirin interim order a siam theih bawk.
10.District Commission thutlûkna Sect.39:1.:Complaint a zirin hetiang hian Consumer Commission chuan thutlukna a siam thei ang:(1) To replace or repair the goods (2) To remove the defects (3) To refund the cost of price.
11. Consumer Commission-te thuneihna (Jurisdiction to hear the case)
A-District Consumer Commission: Rs. 5 lakhs – 50 lakhs (Rs. 5 lakhs hnuai lam fee awmlo)
B-State Consumer Commission: Rs. 50 lakhs – Rs. 2 crores
C-National Consumer Commission: Rs. 2 crores leh a chung lam zawng.
Consumer court fee-te:
(1) District Commission – Rs. 200 – Rs. 1,000
(2)State Commission – Rs. 2,000 – Rs. 2,500
(3)National Commission – Rs. 3,000 – Rs. 7,500
Complaint Rs. 5 lakhs hnuai lam free a ni.
12. Hengte hi hria ila:
(1) Consumer court-te hi khawvel a court rang ber (quickest court) tih a ni a. Vantlang mipui court(social court) tih a ni bawk.
(2) CPA, 2019 -ah hian thil thar Mediatian cell a awm.
(3) Complaint hi edaakhil app hmangin a theh luh theih bawk.
(4) Consumer court-ah Ukil Advocate rawih kher a ngai lo.
(5)Complaint-ah hengte hi dil(demand) theih a ni:
i) Compensation / Relief
ii)Rilru tihhah man (mental agony cast)
iii)Consumer court-a kal man leh senso(expenditure)
iv) Bungrua/service man.
13. Complaint case thenkhat:
1. Complaint no. 469 of 2023
2. Date of Institution(complaint file ni): 24/11/2023
3. Date of decision:4/6/2026
4. Penalty award: Rs 15,000
5. Name of complainant: Adv. S.Duggal.Phagwara
6. Opposite Party: Managing Director, Maya Institute pvt. Ltd. Jalandhar.
7. Name of Consumer Commission: Jalandhar District Commission.
14. Complaint Case: Complainant leh a chhungte chu opposite party-te Restaurant-ah ni 8/11/2025 khan ei-in lam turin an kal a. Puitling 3 leh naupang 1 an nih thu a hrilh a. Mahse puitling 4 ei anga bill siam sak niin zu(liquor) an lei bawk a. Service charge an bill tel bawk. An ei-in hi a chhiat em avangin Complaint tumin a sawisel bawk a. Mahse an thil sawi te chu an ngaih pawimawhsak loh avangin Consumer Court-ah an khing ta a.
Consumer Commission chuan a ngaihtuah hnuin he complainant Advocate S. Duggal leh a chhungte chu thiam a chantir a. Maya Restuarant neitute chu complainant pawisa senso leh service charge an lâksak refund-tir bâkah Commission chuan Rs. 15,000/- a chawi tir bawk a ni. Unfair Trade Practices (CPA, 2019 sec. 2:42) an ti (committed) a ni.
Mizoramah hian Consumer Complaint Case sawi tur eng emaw zat a awm mek. Khita kan tar lan atang khian consumer te hian dikna leh chanvo kan nei nasa hle tih a chiang hle a. Kei mahniin kan zir ve a ngai a, Commission lam pawhin tih takzeta an thawh a tul ngei ang.